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UNIQUE SMALL BUSINESS

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Soul Puppy Holistic Healing is one branch of Dr. Browns private practice. When Dr. Brown is not at Soul Puppy she travels the valley for housecall patients via Brown Veterinary Housecalls & Equine Acupuncture-TCVM.  Soul Puppy patients are separate from housecall patients and vice versa

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APPOINTMENT POLICY

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Patients are seen by scheduled appointment during regular business hours based on availability. Dr. Brown is ONLY at this location by scheduled appointment​​

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APPOINTMENT HOURS

Variable based on availability 

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GENERAL BUSINESS HOURS

​​All branches of practice

Monday-closed

Tues, Wed, Thurs-in person appointments

Friday-virtual office hours/TeLeVET Time

Closed: Sat, Sun, Mon, Holidays 

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On Demand Reception Staff Not Available

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DEPOSIT POLICY

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A  minimum $50 deposit is required for all APPROVED new client requests and will be deducted from invoice total

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Unauthorized deposits will be charged a reversal and transaction fee with request being automatically declined as it violates Dr. Browns  

Aggressive Client Behavior and Bullying Policy

Established clients are not required to pay deposits however excessive cancellations/no shows will result in deposits & scheduling fees being required

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PAYMENT POLICY

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Payment is expected at time services are rendered.

Payment methods include cash, credit card, Zelle, Venmo or PayPal direct (no invoicing)

A 3% transaction fee is added to cc, Paypal, Venmo

ZELLE PREFERED 

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LATE POLICY

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New clients that are 15 min or more late for their initial appointment will be required to reschedule & automatically forfeit the $50 deposit. A nonrefundable scheduling fee for complete cost of the initial visit will be required to request and hold a second initial new client appointment. If a third request is cancelled no further attempts will be granted to establish a Veterinarian Client Patient Relationship (VCPR)

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CANCELLATION POLICY

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Please provide more than 48 hours notice to avoid cancellation fees

48 h notice $50 fee

24 h notice $75 fee

12 hours/same day $125 fee

No show $200 fee 

Note: patients with prepaid packages automatically forfeit a treatment session 

Cancellation Fees are expected at time of notice via Zelle, Venmo or Paypal 

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 Please note three consecutive cancellations of the initial new client appointment request will permanently deactivate the request & result in forfeit of the deposit

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CLIENT POLICY

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Dr. Brown & staff are happy to assist you and your pet in a mutually enjoyable and respectful working relationship with healthy boundaries as outlined on this site and her main housecall website.

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ONE ADULT AND PET PER VISIT ONLY

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​Bringing more than one person and/or pet without preapproval from Dr. Brown VIOLATES the

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Aggressive Client Behavior and Bullying Policy

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Dr. Brown reserves the right to refuse service at her discretion

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Proud sponsor of NOTONEMOREVET

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ZERO TOLERANE POLICY

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Abusive client behavior of any sort automatically severs the VCPR. Persons and pets will be required to leave the premises immediately with forfeit of deposits and prepaid fees

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PET POLICY

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We are excited to work with you and your pet! Please note the Zero Tolerance Aggressive Pet Policy: Aggressive patients or patients with a history of aggression will not be accepted for safety purposes. If a patient is too aggressive to handle and treat all fees for our time still apply in full. Dr. Brown reserves the right to refuse service at her discretion. 

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COMMUNICATION POLICY

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 The complimentary text scheduling line is for active patient

appointment requests, rescheduling notification and arrival instructions only. Inappropriate use of the number will result in loss of privileges. 

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TeLeVET TIME SERVICES are available to access Dr. Browns expertise outside of regularly scheduled in person appointments.

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TeLeVET TIME FEES & restrictions apply. 

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 REFUND/RETURN POLICY

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There are no refunds or returns for exams/consults or treatments already performed, herbs or supplements, prepaid packages, time dedicated to herbal or food consultation, TeLeVET Time consults or Assisi Loops.  

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THANK YOU FOR SUPPORTING LOCAL SMALL BUSINESS

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